Appointment Policy

If you are having an emergency during regular office hours, Please call our office (913) 831-2034 and speak with one of our staff to see if you should come in or go straight to the Emergency Hospital as each case is unique. If this is an after hours emergency, please click the link below.

CLICK HERE TO VIEW EMERGENCY HOSPITAL INFORMATION

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Cancellation policy:
We are a small practice and when people come in late or don't show up for their appointments it affects the schedule for everyone. Please be sure to contact us if you will not be able to make your scheduled appointment in order for us to make the best use of that appointment time and help us keep our costs down. Thank you for this consideration.

For your convenience, if we have room, you can arrange for a drop-off appointment. A 'drop-off' means you could bring your pet in to be seen with prior approval by calling us for a drop-off appointment. You would then leave him/her with us for the day. Usually we will ask you to drop-off sometime between 7:30am and 9:00am in the morning so our doctor can examine the patient in between appointments. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions. Please understand some restrictions apply and we only have so many openings for drop-offs. First come first served, so call early.

Payment Policy

Rainbow Pet Hospital does not offer payment plans so we can keep costs down. Payment is required at the time of service. We gladly accept cash, checks (made out to Rainbow Pet Hospital), Visa, Mastercard, Care Credit, Discover/Novus, and American Express

Patient Arrival Policy

For the safety and protection of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets, especially if they are ill or not feeling well. This is one of the reasons we ask you to restrain your pet at all times. We recommend that animals be placed on a leash or in pet carriers before entering the hospital. Thank you.